erms of Service

These Terms of Service govern your access to and use of the website operated by Doc.Melaxim, including any purchases, browsing activity, communications, and other interactions made through our online store.

By accessing our website, using our services, or placing an order, you agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use this website.

1. General Overview

This website is operated by Doc.Melaxim. Throughout the site, the terms “we,” “us,” and “our” refer to Doc.Melaxim. These Terms of Service apply to all visitors, users, customers, and others who access or use the website.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting revised terms on our website. Continued use of the website after such changes constitutes acceptance of the updated terms.

2. Eligibility to Use the Website

By using this website, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you are using the website under the supervision and authority of a person who is the age of majority and legally entitled to provide such consent.

You may not use our website or services for any unlawful or unauthorized purpose.

3. Accuracy of Information Provided by the Customer

You agree to provide current, complete, and accurate information when placing an order or otherwise interacting with the website. This includes billing details, shipping information, payment information, and any other details required for order fulfillment or support.

We are not responsible for delays, losses, or delivery issues resulting from inaccurate or incomplete information provided by the customer.

4. Products and Service Availability

All products displayed on the website are subject to availability. We reserve the right to modify, suspend, discontinue, limit, or remove products or services at any time without prior notice.

We also reserve the right to limit quantities purchased per customer, per household, per order, or per payment method where reasonably necessary for business, operational, or anti-fraud purposes.

5. Product Descriptions and Display Accuracy

We make reasonable efforts to ensure that product descriptions, images, pricing, and other content on the website are presented as accurately as possible. However, we do not guarantee that all content is always free from typographical errors, minor inaccuracies, omissions, or display differences caused by devices, screens, or browsers.

Product images are for illustrative purposes and may not always reflect minor packaging updates, batch variations, or display differences.

6. Pricing and Currency

All prices shown on our website are displayed in GBP (£) unless otherwise stated. We reserve the right to update prices, promotional terms, or product availability at any time without notice.

The price applicable to an order is generally the price displayed at the time the order is placed and successfully completed through checkout.

7. Order Acceptance and Rejection

We reserve the right, at our sole discretion, to accept, reject, limit, or cancel any order. This may occur for reasons including, but not limited to:

• product unavailability;
• suspected fraud or unauthorized activity;
• inaccurate pricing or listing errors;
• payment authorization issues;
• operational limitations;
• violations of these Terms of Service.

If we cancel an order after payment has been received, the corresponding amount will be refunded to the original payment method where appropriate.

8. Shipping and Delivery

We ship to the United Kingdom, and the estimated delivery timeframe is 4 to 8 business days. Delivery estimates are not guarantees and may vary depending on courier operations, customs procedures, holidays, weather, or other external circumstances.

Risk relating to delivery generally transfers in accordance with applicable law and the specific facts of the shipment, including delivery completion to the address provided by the customer.

9. Returns and Refunds

Any return or refund request is subject to our separate Refund & Return Policy. By making a purchase through our website, you agree that return and refund matters will be handled in accordance with that policy, subject always to applicable consumer rights.

10. Acceptable Use of the Website

You agree not to use the website:

• for any unlawful purpose;
• to violate applicable laws or regulations;
• to infringe intellectual property rights;
• to transmit viruses, malware, or malicious code;
• to interfere with security features or website functionality;
• to attempt unauthorized access to the site, servers, or systems;
• to engage in scraping, data extraction, automation abuse, or similar misuse;
• to submit false, misleading, defamatory, or abusive content.

We reserve the right to restrict or terminate access where misuse is suspected.

11. Intellectual Property

All content on this website, including but not limited to text, branding, design elements, graphics, logos, layouts, icons, product names, written content, and visual materials, is owned by or licensed to Doc.Melaxim and is protected by applicable intellectual property laws.

No part of the website may be copied, reproduced, distributed, modified, republished, or exploited without prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our website may contain references to or integrations with third-party services, payment processors, logistics providers, analytics tools, or external websites. We do not control such third-party services and are not responsible for their content, policies, availability, or acts and omissions.

Use of third-party services may also be subject to separate terms and privacy practices imposed by those providers.

13. Website Availability

We do not guarantee that the website, or any part of it, will always be available, uninterrupted, secure, or error-free. We may suspend, restrict, withdraw, or modify the website or portions of it at any time for maintenance, updates, security reasons, or operational needs.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the website and all products and services are provided on an “as is” and “as available” basis, without warranties of any kind except where such warranties cannot be excluded by applicable law.

We do not guarantee that the website will be uninterrupted, that defects will always be corrected immediately, or that results obtained from use of the website will meet every customer’s expectations.

15. Limitation of Liability

To the maximum extent permitted by law, Doc.Melaxim shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the website, the inability to use the website, or purchases made through the website.

Nothing in these Terms of Service excludes liability that cannot be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Doc.Melaxim, its affiliates, service providers, contractors, agents, and representatives from and against claims, losses, damages, liabilities, costs, and expenses arising from your breach of these Terms of Service, misuse of the website, or violation of law or third-party rights.

17. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws applicable to our business operations, without prejudice to any mandatory consumer rights that may apply under the laws of the customer’s country of residence.

Where relevant for operational identification, business administration, or legal reference, our business operates from:

C. Allende 398, Col. Centro, 38790, Tarandacuao, Gto., Mexico

18. Severability

If any provision of these Terms of Service is held to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

19. Entire Agreement

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between the customer and Doc.Melaxim regarding use of the website and purchases made through it, except where otherwise required by law.

20. Changes to These Terms

We reserve the right to revise these Terms of Service at any time. The most current version will be posted on our website and will apply from the date of publication, unless otherwise required by law.